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My 7 year old is a very big fan!

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Jack74044

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Linda201314
My 7 year old son is a very big fan of Roblox.
As a present for gaining his swimming diploma, I got him a 10 euro gift-card for Roblox, he wished it for so long.
This was the first time I did this. During the redeem process it did show a balance of $10 temporary, but unfortunately, in his account he never got any Robux in return.
He feels very sad about it and so do I, as I now learned I cannot help him getting any Robux.
The Roblox support is looking into this, and I hope they can help out.
 

NubForSale

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NubForSale
My 7 year old son is a very big fan of Roblox.
As a present for gaining his swimming diploma, I got him a 10 euro gift-card for Roblox, he wished it for so long.
This was the first time I did this. During the redeem process it did show a balance of $10 temporary, but unfortunately, in his account he never got any Robux in return.
He feels very sad about it and so do I, as I now learned I cannot help him getting any Robux.
The Roblox support is looking into this, and I hope they can help out.
sometimes there is a delay when getting the robux, so I'd give it a good 24 hours at most before being concerned.
 

Jack74044

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Linda201314
Thank you, I didn't know that, and thought it was instant.
My son was very excited, when I bought the Roblox gift-card for him, but now he feels very sad.
To overcome the issue, Support had reset his account last night, but it didn't help him getting his Robux.
Unfortunately I can't help him getting his present.
He asked me to try again, but I'm not willing to buy him another one, yet.
It's now a few days already, and my son still got nothing.
 
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PiForUAll

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PiForUAll

Jack74044

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Linda201314
The cards was a "Roblox Digital Gift Card 10 euro".
I don't know if what you say applies to that, and how to do this.
My son is only 7, and probably also doesn't know.
 

Jack74044

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Linda201314
The Roblox team is really friendly and very helpful. They are making all effort to try to help us.
Problem is, I never played games and I'm nearly 60. So my 7 year old son suppose to be the expert, but this gets to complicated for him.
It was the first time he would get Robux from me as a present. On the PC he plays using an app, and sometimes he uses an Android phone on which he install the Roblox app.
So, if I understand it well, a digital gift card (code emailed after purchase) cannot be used within an app, but only in the web browser?
 
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Rukreep

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The Roblox team is really friendly and very helpful. They are making all effort to try to help us.
Problem is, I never played games and I'm nearly 60. So my 7 year old son suppose to be the expert, but this gets to complicated to him.
It was the first time he would get Robux. On the PC he plays using an app, and sometimes he uses an Android phone on which he install the Roblox app.
So, if I understand it well, a digital gift card (code emailed after purchase) cannot be used within an app, but only in the web browser?
Yes, you can only redeem then in a pc. It doesn't work when you have the application purchased on your mobile.
 

PiForUAll

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PiForUAll
The Roblox team is really friendly and very helpful. They are making all effort to try to help us.
Problem is, I never played games and I'm nearly 60. So my 7 year old son suppose to be the expert, but this gets to complicated for him.
It was the first time he would get Robux from me as a present. On the PC he plays using an app, and sometimes he uses an Android phone on which he install the Roblox app.
So, if I understand it well, a digital gift card (code emailed after purchase) cannot be used within an app, but only in the web browser?
yeah
 

Jack74044

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Oct 20, 2020
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Linda201314
Roblux support has helped out greatly!
Only, this was a one time only helping out from their side, and I'm of course afraid to buy Robux again.

What means premium? Does it give better protection against stolen or loosing Robux?

If I could figure what happened and how to prevent it that would help.
 

PiForUAll

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PiForUAll
Roblux support has helped out greatly!
Only, this was a one time only helping out from their side, and I'm of course afraid to buy Robux again.

What means premium? Does it give better protection against stolen or loosing Robux?

If I could figure what happened and how to prevent it that would help.
you buy robux in your browser, and when it tells you what method to use, use roblox credit
 
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